Hi Jordan,

Thanks for reaching out about your project. I'm Charlie, the owner of Closet Maestro.

I'll be in touch within a day to set up a free in-home consult. We'll walk through your space, talk through what you're picturing, and I'll put together a proposal with everything spelled out so you know what you're getting.

If you've got photos of the space or any inspiration, feel free to send them along ahead of the consult. Otherwise no prep needed.

Questions in the meantime? Call us at 509-213-3000.

Talk soon,
Charlie

Hi Jordan,

Confirming your consult:

When: Tue Mar 12, 10:00 AM
Where: 123 Maple Ave, Springfield

We'll bring samples and a tape measure. We'll walk the space, talk through what you want, and take notes so we can put together a clear proposal afterward. Plan on about an hour.

If anything comes up and you need to move it, call us at 509-213-3000 and we'll find a new time.

See you then,
Closet Maestro

Hi Jordan,

Drawings are ready for your project. Take a look:

Take your time with it. When you've looked it over, head into your project portal to leave notes or approve. If anything needs to change before we move forward (dimensions, finish, hardware, layout), drop a comment in JobTread or call us at 509-213-3000 and we'll get it updated.

Once you've approved, we'll send the formal contract for signature and can start scheduling production.

Thanks,
Closet Maestro

Hi Jordan,

Wanted to see if you've had a chance to look at the proposal. No pressure on timing.

If you have questions or want to change something, give us a call at 509-213-3000. If you've decided to go a different direction, that's fine too - just let us know so we can close out the file.

Thanks,
Closet Maestro

Hi Jordan,

Your install is on the calendar:

Date: Wed Mar 13
Arrival window: 8:00 AM

A few things that help us get it done quickly:

• Clear out the closet or space we're working in. Anything left in there needs to be moved.
• Make sure we can park near the entrance with a truck.
• If you have pets, plan to keep them in another part of the house while we're working.

We'll text when we're 15-20 minutes out so you're not waiting around. If anything comes up before then, call us at 509-213-3000.

Thanks,
Closet Maestro

Hi Jordan,

Thanks for letting us build for you. It was a good project to work on, and we appreciate the trust.

If you've got a minute, a Google review goes a long way for a small shop like ours. It's the main way new customers find us. Even a sentence or two helps:

If anything's not working right, or a hinge or drawer needs adjusting in the next few weeks, call us at 509-213-3000 or send a note in JobTread and we'll come take care of it.

Thanks again,
Charlie

Hi Jordan,

Now that everything's installed, here's the care guide so it stays looking right:

The short version:

• Wipe surfaces with a damp microfiber cloth. No spray cleaners, no abrasives.
• Don't overload shelves past their rated capacity (specs are in the guide).
• If a drawer or door drifts out of alignment in the first few months, that's normal as the wood settles. Call 509-213-3000 and we'll come tune it up at no cost.

Full warranty terms are in the guide. Hold onto this email so you have it when you need it.

Thanks,
Closet Maestro

Customer commented on Avery Master Closet:

Quick question about the hanging rod height...